A practical troubleshooting checklist

WordPress Hacked? Safe First Steps

A practical first response to suspicious redirects, unknown administrators or malware warnings.

A practical troubleshooting checklist

A practical first response to suspicious redirects, unknown administrators or malware warnings.

  1. 01

    Confirm a usable backup or hosting snapshot before disabling code or restoring files.

  2. 02

    Record symptoms, affected URLs and unexpected admin accounts.

  3. 03

    Preserve backups and logs before removing suspicious files.

  4. 04

    Compare core files and inspect themes, plugins and uploads.

  5. 05

    Rotate compromised credentials after the environment is secured.

  6. 06

    Test the agreed work and hand over a clear summary.

When to ask for help

A useful first email explains the outcome you want, the current site and the most urgent constraint.

Do not include passwords or payment credentials in the first message.

WordPress Security & Malware Cleanup

Further reading

WordPress / WooCommerce Resources — WordPress